ClickTale is hiring! We are a profitable internet start-up, that has quickly grown to become the industry leader in Customer Experience Analytics, the next major advancement in web analytics. We are the fastest growing company in our space with over 2,000 customers including many Fortune 500 companies and are continually seeking talented and dedicated new employees to join our growing team of hardworking professionals. Whether you are straight out of college or have been in the industry for 25 years, we want to hear from you!
Our headquarters are based in Ramat Gan, Israel.
We have several open job opportunities, including:
A dynamic sales oriented role, focused on initiating business with the web's largest online brands—and working closely with ClickTale's elite Enterprise sales executives
Follow up on inbound leads from campaigns and conferences
Profile and Qualify leads; develop Opportunities
Work closely with Enterprise sales executives
Position Requirements
Sales Experience - with a sales career trajectory
Experience with web, ecommerce, web technologies, Enterprise software
Excellent communicator
Excellent spoken and written English
Available to work U.S. business hours
Available to work Monday to Friday
Advantages
Knowledge of web analytics or User Experience
Business level Spanish/German/Portuguese/French/ Russian language ability
Experience in web design, UI/UX
Experience in web analytics and optimization
Technical background, knowledge of html, CSS, web technologies a plus
For details on how to submit your resume click here.
Inside Sales Representative
Key Responsibilities
Work with international based prospects
Prepare and deliver live product demos and webinars to potential customers
Follow up on inbound generated leads from various sources
Qualify leads, build sales pipeline and execute sales
Up-sell existing customers with additional services
Position Requirements
Experience in international sales
Excellent spoken and written English
Understanding e-commerce and internet
Strong communication and negotiation skills
BA - an advantage
Knowledge of web analytics - an advantage
Spanish/German/Portuguese/French/ Russian speakers - an advantage
Willingness to work U.S. business hours
Working days Monday to Friday
Advantages
Experience in web design, UI/UX.
Experience in web analytics and optimization.
Technical background, knowledge of html, CSS, web technologies a plus.
For details on how to submit your resume click here.
Marketing Writer
Key Responsibilities
Management and maintenance of marketing content pipeline
Research online in preparation for writing new collateral
Write, edit and coordinate the creation of the company marketing collateral (whitepapers, cases studies, emails, landing pages etc.)
Write and edit supporting copy for online ads (Google, LinkedIn and Facebook)
Manage, write and load articles into company’s blog via Wordpress
Write, load and send via MailChimp the monthly Newsletter to company’s customer base
Ability to work with various team members within the organization, including the Online Marketing Manager, Art Director, Product Management and Sales to ensure that all scheduled content for creation and publication is relevant and valuable for lead generation campaigns with external publishers
Position Requirements
Proven marketing writing experience of at least 3 years
Outstanding editing skills
HTML, Microsoft Office Suite, SharePoint, and Photoshop (an advantage)
Ability to meet tight deadlines
Excellent people skills
Native English language speaker ONLY
Bachelor’s degree or equivalent
For details on how to submit your resume click here.
Social Media Marketing Manager
Key Responsibilities
Development & implementation of an overall Social Media Marketing Plan and Strategy
Coordinating with stakeholders across the company to ensure the effectiveness and encourage the adoption of relevant social media techniques into the corporate culture, products and services
Management and maintenance of company’s social media presence
Build, develop and carry out strategies for Social Media campaigns (FaceBook, YouTube, LinkedIn, blog)
Write and post content online
Become an advocate of the Company in social media spaces, engaging in dialogues and answering questions related to the analytics industry
Measuring the impact of social media programs
Keep up-to-date with best practices in writing for the web, social media trends/industry trends
Publish content on relevant sites, blogs and other social media platforms
Position Requirements
Native English language speaker ONLY
2+ years of experience in a similar role
Strong writing, editing and proofreading skills – a must
Ability to meet tight deadlines
Excellent people skills
Bachelor’s degree or equivalent
Advantages
PR experience
Experience with HTML, WordPress, Drupal or other CMS systems and MailChimp
For details on how to submit your resume click here.
Project Manager
Key Responsibilities
Direct and manage customer deployment projects from beginning to end
Own the relationship with Enterprise Clients during the project implementation phase
Manage projects from technical and commercial aspects
Define project scope, goals and deliverables that support business goals
Effectively communicate project expectations to team members and stockholders in a timely and clear fashion
Develop full scale project plan and associated communication documents
Responsible for the project time schedule and P&L
Manage customer expectation and manage customer relationships
Lead pre-sales pilot activities with potential customers to drive to successful conversion
Conducing demo’s and presentation
Position Requirements
2-4 years experience in managing projects within the Enterprise software market
Experience working with international companies
Strong familiarity with project management tools such as MS Projects
Experience in WEB technologies - Advantage
Ability to effectively prioritize and execute tasks in high pressure environment
Excellent communication skills - verbal and written
Customer service skills
Strong interpersonal skills
Flexibility to work US business hours
Working days Monday to Friday
For details on how to submit your resume click here.
Director of Customer Experience
Key Responsibilities
Ensure customers are successfully using the ClickTale product by working with customers to understand business objectives and recommend activities to achieve those goals
Develop strong relationships with customers to protect ongoing revenue stream and identify upsell/cross-sell opportunities. Act as a point of escalation for the CXC Team as needed
Work closely with internal departments such as Sales, Client Services, Product, and Customer Support to provide services required to meet customer program expectations
Manage regular account reviews with the team internally for customers and provide strategies to provide value from ClickTale services
Provide insight on customers' needs to internal teams on a regular basis; represent customers' views, requirements, and experience throughout the organization
Understand the customer needs as it pertains to the ClickTale platform capabilities
Produce overall metrics and manage in line with those established metrics
Recommend changes in process improvements
Position Requirements
Detailed understanding of customer experience strategies, frameworks and methodologies an advantage
Strong analytical skills, coupled with the ability to think “outside-the-box”, use initiative, be proactive and able to multi-task
Excellent commercial awareness and business acumen with a full understanding of P & L levers
Familiar with SaaS application, strong experience in Online Customer Experience an advantage
Outstanding cross-functional collaboration skills, demonstrated ability to lead, develop and motivate personnel
Must be able to prioritize competing deadlines
Ability to prioritize, skilled at problem-solving, decision making, negotiations, and ability to navigate challenging situations in a professional manner and perform effectively under pressure
Customer-focused, enthusiastic, positive and service-oriented
Highly effective influencing skills at a senior level
Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate/present effectively at all levels of the organization, including executive level
Working days Monday to Friday
For details on how to submit your resume click here.
.NET / C# Web Development Team Leader
Key Responsibilities
Lead developers utilizing technical, motivational and organizational skills to achieve goals and get things done
Develop, improve and support ClickTale Web Analytics product
Analyze product requirements and functional requirements to determine optimized coding architecture
Experience working with web technologies (ASP, PHP, JSP/J2EE,RoR) - Advantage
Good spoken and written English
Service-focused attitude
Team player
For details on how to submit your resume click here.
QA Team Leader and Automation Lead
Key Responsibilities
Lead a team of 2-3 QA Engineers
Act as technical lead for automation in the QA group
Defining and managing automation & manual testing tasks
Position Requirements
BSC in computer science or equivalent
At least 2 years experience as QA team leader
At least 2 years of experience testing web sites
Experience and ability to design a framework for automatic testing
Ability to lead and drive a team forward
Knowledge of Selenium And Java
Knowledge of Html, JavaScript
Knowledge of web servers IIS and Apache Tomcat - Advantage
Knowledge of web debugging tools (fiddler, firebug) - Advantage
Analytical thinker
Technology enthusiast
Good spoken and written English
Team player, good communications skills
For details on how to submit your resume click here.
Deployment QA Tester
Key Responsibilities
Manual testing of client-side code (JavaScript, HTML) that implements integration of the ClickTale system with customers’ web sites
Ensure the code performs the required functionality based on the integration spec and doesn’t conflict with client’s website
Create detailed reports of tests and results
Position Requirements
Knowledge with web technologies
Knowledge of Html, JavaScript
Experience with testing in WEB environment - an advantage
Knowledge of web debugging tools (fiddler, firebug) - an advantage
Analytical thinker
Technology enthusiast
IT, PC, Web know-how - an advantage
Good spoken and written English
Team player
For details on how to submit your resume click here.
Product QA Tester
Key Responsibilities
Executes test plans and test cases
Create test plans from specifications
Tracks defects from detection to resolution in tracking system and works with developers to reproduce and resolve defects
Position Requirements
1- 3 years' experience in software testing
Experience with requirements analysis
Bachelor's degree in related field or equivalent work experience
Knowledge with web technologies
Knowledge of Html, JavaScript
Experience with testing in WEB environment - an advantage
Knowledge of web debugging tools (fiddler, firebug) - an advantage
Analytical thinker
Technology enthusiast
Good spoken and written English
Team player
For details on how to submit your resume click here.
Office Administrator
Key Responsibilities
Provide administrative support to all employees, including the Management Team
Manage administrative daily duties such as: purchase process, cellular phones, office equipment, scheduling maintenance and answering incoming phone calls
Work closely with the company’s local and international suppliers and service providers
Handle bookkeeping at a basic level: Bank Reconciliations, Journal entries (suppliers, expenses, Invoices)
Manage attendance system for all employees
Position Requirements
Level 1 bookkeeping
At least 1 years’ experience in a similar role
English writing and speaking - Mother tongue level
Ability to multi-task and work independently
Customer-service orientation and high-level communication skills
Familiarity with MS Office applications
Full time position
Working days: Sunday-Thursday
For details on how to submit your resume click here.
If you are interested in one of the jobs posted above, and would like to work in a dynamic environment facing some unique challenges, please use our contact form to introduce yourself.
